Academica

help

Troubleshooting

Having issues with Academica? This guide covers common problems and how to fix them.

Quick Fixes#

Before diving into specific issues, try these first:

  1. Refresh the page - Press F5 or click refresh
  2. Sign out and back in - Resets your session
  3. Clear browser cache - Removes old data
  4. Check internet connection - Make sure you're online
  5. Update Chrome - Use the latest browser version

Sign-In Issues#

Can't sign in#

Check your credentials

  • Make sure email is correct
  • Check caps lock for password
  • Try "Forgot Password" if unsure

Try Google sign-in

  • If email isn't working, try Google
  • Use the same email for consistency

Clear browser data

  1. Go to Chrome Settings → Privacy → Clear browsing data
  2. Clear cookies and cache
  3. Try signing in again

Check for browser issues

  • Disable extensions temporarily
  • Try incognito mode
  • Try a different browser

"Email not verified" error#

  1. Check your inbox for verification email
  2. Check spam/junk folder
  3. Click "Resend Verification" on the sign-in page
  4. Wait a few minutes and check again

Session keeps expiring#

  • Enable cookies for academica site
  • Don't use "private browsing" mode
  • Check if browser clears data on close

Extension Issues#

Extension not working#

Full extension troubleshooting →

Quick checks:

  • Is the extension installed? Check chrome://extensions/
  • Is it enabled? Toggle should be blue
  • Are you signed in? Click the icon to check

Not syncing from Canvas#

  1. Make sure you're on a Canvas page (URL has .instructure.com)
  2. Sign in to the extension
  3. Refresh the Canvas page
  4. Click "Sync Now" in the extension popup

Wrong or missing data#

  1. Visit the specific page in Canvas (Assignments or Grades)
  2. Wait for extension to scan
  3. Click "Sync Now"
  4. Check Academica web app after 10 seconds

Web App Issues#

Page won't load#

Check internet

  • Load another website to verify connection
  • Try refreshing after a minute

Clear cache

  1. Press Ctrl+Shift+Delete (Cmd+Shift+Delete on Mac)
  2. Select "Cached images and files"
  3. Click "Clear data"
  4. Refresh Academica

Try incognito mode

  • Open new incognito window
  • Go to Academica
  • If it works, an extension may be conflicting

Data not showing#

Check filters

  • Go to Assignments page
  • Click "Clear Filters"
  • See if data appears

Trigger a sync

  • Go to a Canvas page
  • Click extension icon
  • Click "Sync Now"
  • Return to Academica and refresh

Check account

  • Make sure you're signed in
  • Check you're in the right account

Features not working#

Refresh and retry

  • Refresh the page
  • Try the action again
  • Wait a few seconds between attempts

Check for updates

  • We release fixes regularly
  • Refresh to get latest version

Sync Issues#

Assignments not appearing#

  1. Go to the course in Canvas
  2. Open the Assignments page
  3. Make sure extension is signed in
  4. Click "Sync Now"
  5. Check Academica after 10-15 seconds

Grades not updating#

  1. Go to the course's Grades page in Canvas
  2. Wait for page to fully load
  3. Click "Sync Now" in extension
  4. Refresh Academica web app

Sync seems stuck#

  1. Refresh the Canvas page
  2. Sign out of extension
  3. Sign back in
  4. Try syncing again

Performance Issues#

App is slow#

Browser issues

  • Close unused tabs
  • Restart Chrome
  • Check for Chrome updates

Large data

  • Filter to specific courses
  • Use date range filters
  • Archive old assignments

Device issues

  • Restart your computer
  • Check available memory
  • Close other applications

Extension slowing Chrome#

  • Make sure you have latest extension version
  • Disable other extensions to test
  • Restart Chrome

Error Messages#

"Connection Failed"#

  • Check internet connection
  • Our servers may be temporarily down
  • Try again in a few minutes

"Authentication Error"#

  • Sign out and back in
  • Check your account is active
  • Try resetting your password

"Sync Error"#

  • Refresh Canvas page
  • Check you're logged into Canvas
  • Try manual sync

"Data Not Found"#

  • The item may have been deleted
  • Try refreshing
  • Check Canvas to verify it exists

"Permission Denied"#

  • Sign out and back in
  • Reinstall extension if persistent
  • Contact support if continues

Browser-Specific Issues#

Chrome#

  • Most compatible, recommended
  • Keep updated for best experience
  • Check chrome://extensions/ for extension status

Other Browsers#

  • Extension only works in Chrome
  • Web app should work in all modern browsers
  • Firefox/Safari extension coming soon

Mobile Issues#

Web app on phone#

Display problems

  • Use landscape mode for tables
  • Pinch to zoom if needed
  • Try desktop mode in browser settings

Features not working

  • Some features optimized for desktop
  • Try on computer for full experience

No mobile app?#

  • Not yet available
  • Web app is mobile-responsive
  • Add to home screen for app-like experience

Data Issues#

Wrong data showing#

Sync issue

  1. Visit source page in Canvas
  2. Trigger manual sync
  3. Refresh Academica

Report if persistent

  • Use bug report feature
  • Include what's wrong
  • Screenshots help

Data disappeared#

Check filters

  • Clear all filters first
  • Check course filter
  • Check status filter

Check account

  • Make sure you're signed in
  • Verify you're in the right account

Sync again

  • Canvas data will re-sync
  • Manual entries should persist

Still Need Help?#

Gather information#

Before contacting support, note:

  • What you were trying to do
  • What happened instead
  • Any error messages
  • Browser and extension versions

Report the issue#

  1. Use "Report a Bug" in the app
  2. Include all relevant details
  3. Attach screenshots if possible

Contact support#